Digital Transformation

Kawaru relies on Odigo for omnichannel communication

According to the BVA 2023 Customer Service Survey, 83% of Spaniards have contacted a customer service department at least once a year.

Providing excellent customer service has become an essential competitive advantage.

Customer satisfaction depends on how effectively you interact with them. Regardless of the channel (digital, phone, email, etc.), they expect prompt resolution of their inquiries and support throughout their purchasing journey.

Scalability

With its powerful scalability, the platform will allow you to grow at the pace your business demands.

Durability

An omnichannel platform that ensures uninterrupted operations even under the most demanding conditions.

Reliability

Consistent reliability ensures that every interaction reaches its destination at exactly the right time.

Ease of use

Any team can manage it easily and intuitively, with a short learning curve.

Omnichannel

The platform integrates a variety of channels into a seamless and consistent experience for users and teams.

Social Responsibility

A sustainable initiative designed to uphold the principles of corporate social responsibility.

Contact Center Management

Our solution offers you one of the most powerfulCCaaS solutions on the market.

With extensive experience, our solution has proven to be unmatched in reliability when it comes to communication between brands and their customers.

Its ability to handle interactions can keep pace with changing needs, and it is the omnichannel solution with the best voice quality on the market.

Support that's always there for you

Our solution provides expert support throughout the entire project, from planning through deployment to the operation of your CCaaS solution.

Our teams are here to support you over the long term so that you can get the most out of your investment.

Improving the effectiveness of interactions between your brand and your customers is our raison d'être

INTERACTIONS

+3 million

interactions per year via phone, email, chat, messaging, and social media

EXPERIENCE

+250

experts dedicated to helping businesses grow

CUSTOMERS

+250

customers in 100 countries

ACTIVE USERS

+150 k

active users

Conclusions

Our omnichannel platform helps you optimize communication with your customers

An experience driven by data, NLU, and semantic analysis.
Intention- and competency-based workflows for an optimal response.
True omnichannel: Human or virtual support across any channel.

WE ARE EXPERTS

Our projects speak for themselves

How do we work?

For more than 40 years, our solution has demonstrated unmatched reliability in communications between brands and their customers. With the capacity to process interactions that can keep pace with evolving needs, we offer our customers the omnichannel solution with the best voice quality on the market.

kawaru Consulting