OVAC
Project phases
Challenge
Streamline administrative procedures so that they can be completed online or via video conferencing, enabling both citizens and professionals to complete them easily, quickly, and with full legal certainty.
Solution
The OVAC platform is being rolled out to provide Social Security customer service, enabling the team of professionals to assist citizens in an organized and coordinated manner.
The procedures are now being carried out much more smoothly and quickly, through a fully auditable process that meets all the legal security requirements of the high-level ENS standard.
KPIs
- Online processing of procedures through a simple and secure workflow.
- The auditability of the entire process, certified notifications, certified video recordings, and the documentation of evidence throughout the procedure ensure the legal validity of the process.
- Reduced processing times and, consequently, lower costs. Since the process is conducted online, citizens do not need to travel or incur other expenses associated with in-person visits.
kawaru Consulting