Virtual Citizen Service Office
A platform that makes it easy to complete administrative procedures—which previously could only be done in person—from anywhere, on any device, and with legal certainty.
Bring your organization closer to the public
Bring your organization closer to the public with a new communication channel that is secure, easy to use, and legally compliant.
Blockchain Technology
The platform uses immutable blockchain technology to generate records of all actions taken throughout the process, from start to finish.
Tailored to your needs
Customize your organization and each step in your workflow, as well as the level of security required to ensure legal certainty in each case.
Certified video
Complete the procedures using a secure video channel that allows you to create certified video records and capture official documents.
Certified Mail
Communicate with your citizens via email or certified SMS with full traceability.
Sign documents
Sign documents and consent forms using various methods that ensure the legal validity of the process.
Security
The platform complies with regulations that ensure maximum security throughout the entire process, so you don't have to worry about a thing:
- National Security Plan – High Level
- ISO 27001
- ISO 19601
- SEPBLAC Regulations for Conducting Procedures Online.
- CCN Taxonomy for Videoconferencing Tools
Support
You'll have a specialized team behind your project to assist you with everything you need to make the process as smooth as possible.
Easy setup
No extra costs, no installation required—get started in just a few days and transform the way you engage with your citizens.
Easy Integration
Don't duplicate tasks or processes; create a single workflow to make day-to-day operations easier for your staff and citizens.
Our projects speak for themselves
An example of how it is being used
We designed the Virtual Digital Mediation Desk (EVID) for the Ministry of Justice, which allows any citizen to conduct legal proceedings with legal certainty through the various courts in Spain.
Through EVID, the Ministry has made its services accessible to anyone, regardless of their location, in a simple manner and with legal certainty regarding the process.
What could be better than hearing a customer explain how they’re using the solution and all the benefits it offers?