AI Enters Public Administration

Artificial Intelligence has evolved from a theoretical concept into a practical tool used by our local governments. Recently, the newspaper *Expansión* published an analysis of this trend, highlighting the projects we at Kawaru Consulting have developed for the city councils of Cornellà and Granollers.

What is actually being done?

Beyond the media hype, the implementation of AI in these municipalities has very specific goals that are already yielding results:

  • Operational efficiency: Automate administrative tasks that used to be too time-consuming, allowing staff to focus on higher-value activities.

  • Better service for residents: Facilitating access to information and streamlining procedures through smart systems that never stop working.

  • Data-driven management: Helping city governments better understand their city’s needs so they can make more informed decisions.

A necessary step

The fact that leading economic publications are taking notice of these cases confirms that the modernization of the public sector is unstoppable. At Kawaru, we like to work behind the scenes so that the results can shine, but it is gratifying to see how Cornellà and Granollers’ bold commitment to technology is setting an example for other municipalities.

AI isn't here to complicate bureaucracy, but to humanize it, freeing up time for what really matters: serving the public.


If you'd like to read the full article, it's now available on the Expansión website.

Link:

https://www.expansion.com/uestudio/2026/04/09/69d78370e5fdead1458b4583.html

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