In one of the most emotional and significant moments of the closing ceremony of XVI National Congress of Innovation and Public Services (CNIS), Kawaru Consulting She had the honor of presenting one of the most special awards of this edition.
We were in charge of presenting the award in the category «"Caring from the public sector"» a Esther Manzano, Director General of Digital Services and Citizen Experience of the Generalitat of Catalonia.
A recognition of empathy and digital excellence
The "Caring from the Public Sector" award was created to recognize initiatives or career paths that not only seek technological efficiency, but also focus on... humanization of administration and in the well-being of the citizen.
From Kawaru Consulting, the selection of Esther Manzano for this award represents recognition of her tireless work to make public administration more accessible, understandable, and approachable. Under her leadership, the Government of Catalonia has promoted projects that position the citizen experience at the heart of the digital strategy, ensuring that technology is a tool for inclusion and not a barrier.
Kawaru's commitment to Human Management
The award was presented by the management of Kawaru Consulting, who emphasized the absolute alignment between the values of the award and the philosophy of the consultancy.
«"For Kawaru, presenting this award is a source of pride. We understand innovation not as an end in itself, but as a means to care for people. Esther Manzano embodies that vision: a digital transformation with soul, empathy, and exceptional technical rigor."», They highlighted this during the ceremony.
A career dedicated to public service
Esther Manzano, an undisputed leader in the public innovation ecosystem in Spain, expressed her gratitude for the recognition, highlighting the work of her teams. The award presented by Kawaru reinforces our firm's connection with the leaders who are making a real and meaningful transformation of institutions.
With this act, Kawaru Consulting concludes its participation in CNIS 2026, reaffirming its position not only as a technological expert in citizen services, AI Agents and strategy, but also as an actor committed to the ethical and social values that should govern the administration of the 21st century.
