AI Agent - Cognitive Agents
When technology works well, it disappears.
A cognitive agent can resolve doubts, manage incidents, and provide help to anyone in seconds.
High Satisfaction
Achieve an intuitive, immediate and decisive support experience, perceived as "almost human" and of high quality.
Time reduction
Our AI Agent automates Level 1 processes to streamline initial support and escalation of common incidents.
Scaling optimization
Our solution ensures that, when necessary, the transfer to a CAU ICT technician is smooth, contextualized, and efficient.
Optimal FAQ Management
Answering frequently asked questions with precise responses, using RAG to consult the knowledge base.
User authentication
User identification based on their active session in the corporate system, allowing for personalized and secure interaction.
Ticket Management
The AI solution's ticket management system allows you to easily perform all necessary actions: creation, cancellation, reopening, status inquiry, etc.
Account management
The agent can perform actions on user accounts according to the defined permissions:
- Account creation (authorized roles).
- Unlocking users.
- Password reset.
- Deleting accounts (authorized roles).
Natural language queries - Advantages
- HE democratizes and brings access closer to technology by promoting more intuitive interaction.
- It is not required To learn complex programming languages, specific code or syntax, simply speak or write with everyday words.
- Elderly Efficiency and ProductivityIt automates repetitive tasks and speeds up information retrieval, freeing up time for strategic tasks.
- Error Reduction: By interpreting the intention behind a phrase, AI reduces errors stemming from technical misunderstandings or incorrect syntax.
Data protection and security
The solution has been designed in strict compliance with European regulations (GDPR) and the security principles of public administration.
- The data is processed in an aggregated and anonymized manner.
- No personal data is handled and no person can be identified
- Access is limited to authorized profiles
- Traceability and auditing of all queries is guaranteed.
- The environments are isolated and communications are secure.
- Total data governance, including both the sources used by the agent and the conditions
Example of a query
“My Wi-Fi isn't working..”
“How and where can I change my password?.”
“What are the public holidays this school year?”
Our projects speak for themselves.
An example of how it is being used
The Valencian Regional Government's Department of Education is using this AI-powered Cognitive Agent to resolve doubts, manage incidents, and offer level 1 support to members (teachers and non-teaching staff) of the Community's education sector.