Today, on Sant Jordi's Day, we are in the news in La Vanguardia.
An incredible article explaining how the Virtual Citizen Service Office (OVAC) that we market from our partner Councilbox works.
«"It allows for online administrative procedures to be carried out through video calls, bringing public administration closer to the citizen and reducing the digital divide."»
«One of the main problems this platform solves is the fragmentation of service channels. “Citizens face countless options for completing a procedure, and often don’t know which one to choose. We offer a single, accessible, and simple channel,” explains Jordi Ribalta, founder of Kawaru Consulting. Furthermore, this system not only makes life easier for citizens but also lightens the workload of public administrations, optimizing processing times and reducing costs.»
«Beyond convenience, this solution has a significant environmental and social impact. By eliminating the need for physical travel, it reduces CO2 emissions and saves users time. In provinces with large areas and few service points, such as Lleida, this represents a key transformation in the relationship between the administration and citizens. To ensure that no one is left out, self-service terminals are being installed in small town halls, where people with fewer digital skills or without internet access can receive assistance.»
Many thanks to all the organizations that are using OVAC and have brought their services closer to their citizens, allowing them to carry out administrative procedures without having to travel, and with legal certainty: Ministry of the Presidency, Justice and Regional Relations, Social Security IT Management, Government of Andorra, Government of Catalonia, Valencian Government, Autonomous Community of the Region of Murcia, Regional Government of Castile and León, Cornellà de Llobregat City Council, Lleida City Council, Lleida Provincial Council, Autonomous Tax Collection Agency - Cuenca Provincial Council, Sant Quirze del Vallès City Council, Avilés City Council, …
Many thanks to the amazing Councilbox team for their tremendous work, but above all for their support at all times.
Here's the link to the news article:
We continue working and we're going for more.
Thank you so much,
