The Ministry of Education of the Valencian Government has entrusted Kawaru Consulting to lead a project in its digital transformation strategy: the implementation of a artificial intelligence agent in the User Support Center (CAU).
This initiative reflects the Administration's commitment to offer more efficient, accessible and citizen-oriented services, Incorporating technologies that optimize management and improve the user experience, the new intelligent agent will handle frequently asked questions, resolve basic issues, and provide immediate updates, reducing wait times and guaranteeing 24/7 availability.
The implementation of AI-based solutions involves a significant progress in the modernization of public services, This contributes to a more agile, accessible, and sustainable administration. Furthermore, it frees up human resources for higher value-added tasks, reinforcing service quality and personalized attention when needed.
For Kawaru Consulting, this project represents a strategic milestone that consolidates our position as a technology partner in the public sector and opens new opportunities to develop innovative solutions that transform the relationship between citizens and administration.
With this collaboration, the Ministry of Education reaffirms its leadership in the adoption of emerging technologies, placing the Valencian Community at the forefront of digitalization in the education sector.
At Kawaru Consulting we share this vision and work with the firm commitment to add value, drive innovation and support our clients in building a more efficient and connected future.
