The digital transformation of public administrations continues to advance, and Lleida is becoming a leading example with the implementation of a new citizen service channel through video calls. This initiative, led by the Paeria, represents a firm step towards a more accessible, modern administration adapted to the needs of today's society.
A service designed for people
The new system will allow citizens to make inquiries and complete procedures without having to physically go to municipal offices. The aim is to:
- 👩💻 Facilitate access to public services from anywhere.
- 🌍 Promote digital inclusion, offering alternatives to those who prefer online care.
- ⏱️ Optimize time both from the users and from the administration itself.
This service model becomes a key tool for improving the citizen experience, reducing barriers and bringing public management closer to people's daily lives.
Here's the link to the news article:
https://www.paeria.cat/ca/actualitat/noticies/la-paeria-posa-en-marxa-un-nou-canal-d2019atencio-ciutadana-mitjancant-videotrucades
