The Social Security Information Technology Management (GISS) has been recognized for its innovation in citizen services. At Kawaru Consulting, we are proud to have played a key role in the development of this nationally recognized project, working alongside leading technology companies.
A recognition of innovation and public digital transformation
We're celebrating! Social Security Information Technology Management (GISS) has received a prestigious award given by Autelsi(Spanish Association of Telecommunications and Information Society Users). This award recognizes the success of ISAC Project, a pioneering initiative that is transforming the relationship between public administration and citizens.
In Kawaru Consulting We have had the honor of actively participating in this deployment, contributing our experience in consulting and digital transformation to create a platform that is already a benchmark throughout the State.
ISAC Project: the State's largest omnichannel platform
The ISAC Project is not just a technological success story; it is the The largest omnichannel citizen service project currently implemented in Spain. Its main objective is to break down barriers and improve accessibility, allowing citizens to interact with Social Security in an efficient, agile and multi-channel manner.
The pillars of the project's success:
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Proven results:The indicators confirm a drastic improvement in efficiency and user satisfaction.
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True omnichannel:Channel integration for seamless and frictionless service.
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Scalability:A robust architecture capable of supporting millions of citizens.
«"This award only confirms what we already knew: when there is talent, a shared vision and committed teams, the results speak for themselves."»
The power of strategic alliances and technological co-working
The true driving force behind the ISAC Project has been an unprecedented multi-sector collaboration. At Kawaru Consulting, we joined forces with our partnerstrategic Councilbox, integrating its innovative solution OVAC(Virtual Citizen Service Office).
Furthermore, we have worked closely with some of the leading figures in the global technology industry:
| Partner / Collaborator | Role / Contribution in the ecosystem |
| Kawaru Consulting & Councilbox | OVAC Implementation and Technology 🤝 |
| Salesforce | Customer relationship management (CRM) and omnichannel |
| Minsait | Strategic consulting and systems integration |
| IBM | Project management services |
| Odigo | Cloud-based contact center solutions (CCaaS) |
This alliance is the perfect example of what can be achieved when the best players in the sector come together with a common goal: to put technology at the service of people.
A shared pride: Congratulations to the whole team!
This recognition from Autelsi belongs to each of the people, teams and professionals who have put their energy, dedication and talent into making the ISAC Project a tangible reality.
From Kawaru ConsultingWe want to extend our sincerest congratulations to the GISS, as well as to our travel companions: Councilbox, Salesforce, Minsait, IBM and Odigo.
We continue to drive the digital future! 🚀✨
