In Kawaru Consulting, We celebrate that technological innovation serving the public is being recognized as a national benchmark. Recently, the Tax Agency of the Region of Murcia (ATRM) At the 4th Forum for the Exchange of Best Practices (Logroño), it presented its new management model, where the Virtual Taxpayer Assistance Office (OVAT) —based on our solution OVAC developed in conjunction with our partner Councilbox— she was the main protagonist.
A model of success for Public Administration
During the meeting, which brought together state and regional tax authorities, the delegation from Murcia explained how the digitization of complex processes is transforming the relationship with taxpayers. OVAT It is positioned as a pioneering tool that allows you to carry out procedures that previously required in-person attendance, such as the preparation, payment and presentation of the Property Transfer Tax (model 620), electronically and with remote assistance.
The impact of the OVAC platform in figures
The implementation of digital solutions powered by Kawaru Consulting and Councilbox technology has generated tangible results in revenue collection efficiency and citizen satisfaction:
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Exponential growth: The number of taxpayers using online channels has increased from 215,607 in 2021 to 436,885 in 2025.
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Efficient collection: Revenue from digital channels has doubled, exceeding 56 million euros in the last exercise.
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Full accessibility: Thanks to the OVAC platform, citizens can complete their procedures from any device, with legal security and the support of specialized personnel.
Innovation and Legal Security hand in hand with Councilbox
The success of this project lies in the robustness of the platform OVAC. As strategic partners of Councilbox, At Kawaru Consulting, we have integrated a solution that not only simplifies bureaucracy but also guarantees compliance with the strictest regulations:
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National Security Scheme (ENS) – High Level.
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Legal security in the signing and remote service.
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Usable and familiar environment: We humanize technology by allowing video call assistance during the processing process.
Kawaru Consulting: Driving Digital Transformation
This recognition at a high-level forum reaffirms our commitment to modernizing public administrations. As Sonia Carrillo, Secretary General of the Finance Department of Murcia, emphasized, the focus is not only on how much is collected, but also on... how to manage it efficiently, transparently, and with trust.
At Kawaru Consulting, we continue working to export this successful model to other organizations, demonstrating that collaboration between strategic consulting and cutting-edge technology is the key to the Management of the future.
Here's the link to the news article on Europa Press:
