Kawaru relies on Odigo for omnichannel communication
According to the BVA 2023 customer service observatory, 83% of Spaniards have contacted a customer service department. at least once per year.
Offer a excellent relationship Customer focus has become an essential competitive advantage.
Your customers' satisfaction depends on the effectiveness of interactions that you have with them. Regardless of the channel (digital, telephone, email…), they expect a quick resolution to their queries and support throughout their buying journey.
Scalability
Sturdiness
Reliability
Ease of use
Omnichannel
Social responsibility
Contact center management
Our solution offers you one of the solutions CCaaS more powerful of the market.
With very extensive experience, Our solution has demonstrated unparalleled reliability in communications between brands and their customers.
His processing capacity interactions can keep pace with changing needs and is the omnichannel solution with the better voice quality of the market.
Support that accompanies you
Our solution provides expert support throughout the entire project, from planning to deployment and operation of your CCaaS solution.
Our teams are here to accompanying you in the long term with the goal of helping you get the maximum return on your investment.
Improve efficiency Our reason for being is the interactions between your brand and your customers.
INTERACTIONS
+3MM
of interactions/year via voice, email, chat, messaging, social media
EXPERIENCE
+250
experts dedicated to helping businesses grow
CUSTOMERS
+250
customers located in 100 countries
ACTIVE USERS
+150k
users assets
Conclusions
Our omnichannel platform allows you to optimize communication with your customers.
- Contextualized experience using data, NLU, and semantic analysis.
- Flows based on intention and competencies for a optimal response.
- True omnichannel: Human or virtual support on any channel.
Our projects speak for themselves.
How do we work?
For over 40 years, our solution has demonstrated unparalleled reliability in communications between brands and their customers. With interaction processing capacity that can keep pace with evolving needs, we offer our clients the omnichannel solution with the best voice quality on the market.