Processing of DANA aid
Project phases
The DANA situation was very extreme, it covered many areas and required resolve urgently many situations in the affected municipalities.
Many of the emergency situations could be resolved with technological tools from the DGTIC, but others, completely unforeseen, required solutions non-existent which had to be implemented ad-hoc at that time.
Within the design of a comprehensive plan of immediate response In response to the impact caused by the DANA storm, processes were developed to facilitate registration tasks carried out in person at the assistance office and automate the opening of files and the granting of aid.
The OVAC Video-Assistance Platform for citizen assistance, In the context of electronic processing by authorized civil servants, it arises as a response to this extraordinary situation and with the objective and the need to bring access closer to citizens to public services.
- This new communication channel with the Valencian Government allows citizens to carry out their administrative procedures without having to travel to the offices and with all legal guarantees.
- Continuous Growth since launch
- More than 2,000 cases handled
- 54,471% of the transactions were carried out from the mobile phone