The regional government of Murcia has launched an innovative initiative that marks a turning point in the relationship between the administration and citizens: the possibility of carrying out administrative procedures via video calls. This transformation has been made possible thanks to the implementation of the OVAC (Virtual Citizen Service Office), a solution developed by our technology partner Councilbox and powered in collaboration with Telefónica.
In Kawaru Consulting, We celebrate this advancement as a clear example of how technology can humanize and streamline public services. The OVAC allows any citizen to connect with the administration from anywhere, without travel, with complete legal security and traceability of every interaction.
These types of solutions not only improve operational efficiency but also elevate the user experience to a new level. Video call service, integrated into a secure and accessible digital environment, represents the future of public administration: more accessible, more agile, and more inclusive.
At Kawaru Consulting, we support public and private institutions on their journey toward digital transformation, integrating solutions like OVAC that combine innovation, legal compliance, and user experience. If your organization is looking to make the leap to more modern and efficient service, we're here to help.
Do you want to transform the way you connect with your users? Let's talk.
