The Social Security Information Technology Department (GISS) has been recognized for its innovation in public service. At Kawaru Consulting, we are proud to have played a role in the development of this nationally recognized project alongside leading technology companies.
A tribute to innovation and digital transformation in the public sector
We’re celebrating! The Social Security IT Department (GISS) has received a prestigious award from Autelsi(the Spanish Association of Telecommunications and Information Society Users). This award recognizes the success of the ISAC Project, a pioneering initiative that is transforming the relationship between the public administration and citizens.
At Kawaru Consulting, we have had the honor of playing an active role in this rollout, contributing our expertise in consulting and digital transformation to bring to life a platform that has already become a benchmark throughout the country.
ISAC Project: The Largest Omnichannel Platform in the State
The ISAC Project is not just a technological success story; it is the largest omnichannel citizen service project currently in operation in Spain. Its main objective is to break down barriers and improve accessibility, enabling citizens to interact with Social Security in an efficient, streamlined, and omnichannel manner.
The pillars of the project's success:
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Proven results:The metrics confirm a dramatic improvement in efficiency and user satisfaction.
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True omnichannel:Channel integration for a seamless, frictionless customer experience.
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Scalability:A robust architecture capable of supporting millions of citizens.
“This award only confirms what we already knew: when there is talent, a shared vision, and dedicated teams, the results speak for themselves.”
The Power of Strategic Alliances and Tech Co-working
The driving force behind the ISAC Project has been an unprecedented cross-sector collaboration. At Kawaru Consulting, we have joined forces with our strategic partner Councilbox, integrating its innovative OVAC(Virtual Citizen Service Office) solution.
In addition, we have worked closely with some of the leading players in the global technology industry:
| Partner / Contributor | Role / Contribution to the ecosystem |
| Kawaru Consulting & Councilbox | OVAC Implementation and Technology 🤝 |
| Salesforce | Customer Relationship Management (CRM) and Omnichannel Approach |
| Minsait | Strategic Consulting and Systems Integration |
| IBM | Project Management Services |
| Odigo | Cloud-based contact center solutions (CCaaS) |
This partnership is the perfect example of what can be achieved when the industry’s leading players come together with a common goal: to put technology at the service of people.
A shared sense of pride: Congratulations to the whole team!
This recognition from Autelsi is dedicated to each and every one of the individuals, teams, and professionals who have contributed their energy, dedication, and talent to making the ISAC Project a tangible reality.
Weat Kawaru Consulting would liketo extend our heartfelt congratulations to GISS, as well as to our partners: Councilbox, Salesforce, Minsait, IBM, and Odigo.
We’re continuing to drive the digital future! 🚀✨
