He Barcelona Metropolitan Area (AMB) has launched, in collaboration with Kawaru Consulting, a artificial intelligence agent designed to automate the management of direct debit orders that citizens send through their digital channels.
The project, which began in September 2026, responds to a common need of many administrations: process in an agile and precise large volumes of documentation received in various formats, including forms and handwritten documents.
The solution developed by Kawaru takes effect from the moment citizens submit their documentation in PDF format through a web form. The agent automatically collects the documents and extracts the information. Using optical character recognition (OCR) technologies and artificial intelligence, it validates the data and generates a structured file ready to be processed by the AMB's internal systems.
Thanks to this automation, Tasks that traditionally required manual review and repetitive data entry are now performed much faster and more efficiently. The result is a significant reduction in administrative effort, a decrease in possible errors in the transcription of information, and greater agility in the processing of applications.
Beyond technology, The project demonstrates how artificial intelligence can be applied to everyday administrative processes to improve efficiency without altering the citizen's experience. This is a practical application of AI that It allows you to optimize resources, speed up procedures, and free up time. of the equipment for higher value-added tasks.
With this initiative, the AMB continues to make progress in the digital transformation of its services, incorporating innovative solutions that improve internal management and contribute to providing a more effective response to the needs of citizens.
