The Tarragona Civil Registry takes a firm step towards modernization with the incorporation of the Virtual Citizen Service Office – OVAC from our partner Councilbox
In the words of the Secretary of Telecommunications and Digital Transformation of the Generalitat of Catalonia, Albert Tort: "We are talking about a significant optimization; video assistance has enormous potential, not only in terms of time—we have completed the process in a matter of minutes—but also in terms of the travel required of all those who do not live in Tarragona."«
I also want to highlight that the new system guarantees traceability and legal certainty because there is a structured process from the beginning of the procedure. "Until it ends, there is complete digital traceability. For any subsequent need for information or clarification, it provides very important legal certainty despite not being physically present; this already has a very significant impact," he stated. In fact, this digital solution includes virtual rooms, automated appointment management, secure citizen authentication, electronic document signing, and the use of blockchain technology, which guarantees complete traceability of the procedure.
A project that has become a reality thanks to the work of a great team: Councilbox, T-Systems Iberia, Kawaru Consulting. .
Congratulations to Pilar Tafalla Cid, Alejandro Maneiro Nogueira, Francesc Pla Estrada, Lluís Sancliment Alcaraz, and Diego Lara Fernández for their involvement and perseverance in achieving the success of the project.
A clear commitment to a more accessible, efficient, and humane administration. 👏
📍 Initiatives like this demonstrate how technology can transform public services when people are put at the center.
