Digitalization of Fly Centers
Project phases
Challenge
A project to bring citizens of the smallest towns in Andalusia closer to banking entities through video assistance, in a simple, fast and legally secure way.
Solution
The OVAC platform is deployed at digital kiosks (totems or stands equipped with a computer connected to the internet) located at key points throughout the town. Citizens can access these kiosks to carry out their procedures remotely, via video assistance, and receive help or support from a professional.
The procedures are carried out simply and quickly, complying with the legal security guarantees provided by the high-level ENS, where all actions carried out record evidence.
KPIS
- Manage procedures electronically, through video assistance, in a convenient and very secure process.
- The recording of immutable evidence throughout the procedure, in addition to the certification of notifications and the video that the platform has, gives legal validity to all the procedures carried out.
- Reduction in processing times and costs (since citizens no longer need to travel). Furthermore, conducting procedures online helps to reduce the carbon footprint associated with long journeys.
kawaru Consulting