- Cornellà will be the first municipality in Catalonia, and also in Spain, to have this service with security and legal validity thanks to technologies such as blockchain.
- Users will be able to access the service through any device with an internet connection without needing to install any application.
The Cornellà de Llobregat City Council, in partnership with Telefónica Spain, has launched its new Virtual Citizen Service Office with the aim of strengthening citizen services and facilitating residents' access to administrative procedures.
With this service, the citizens of the municipality will be able to carry out their procedures with the City Hall electronically in an easy way, guaranteeing complete security and legal validity, without having to physically travel to the municipal offices, bringing the city hall closer to all citizens.
The office now offers a video call service. Through this new service, users can complete procedures such as registering births on the municipal register, reporting construction projects exempt from licensing requirements, authorizing direct debits, and requesting immigration reports, among others that will be added soon. Those interested can schedule an appointment for this service through the website. https://citaprevia.cornella.cat
Telefónica Spain has partnered with Councilbox, a company backed by Wayra, to provide its cloud-based platform. This platform, equipped with cutting-edge technologies, enables end-to-end documentation of every online appointment, secure document sharing, document signing via various certified methods, and the generation of summary reports for each transaction. Furthermore, it features a secure video channel that captures evidence of every meeting. This allows for seamless tracking of the transaction flow, creating a guided process that simplifies its use for both officials and citizens. Additionally, the generation and secure storage of electronic evidence are enhanced by technology. blockchain, It provides the legal certainty required by official procedures.
The service can be accessed from any internet-connected device, such as a computer, phone, or tablet equipped with a camera and microphone, without the need to install any application. It will be handled by the City Hall's Citizen Service Office staff. This new channel will save time and travel when completing procedures and will help reduce CO2 emissions.
With the launch of the new Citizen Services Office, the Cornellà de Llobregat City Council becomes the first municipality in Catalonia, and also in Spain, to launch this new communication channel with citizens, endowed with legal certainty thanks to blockchain.
