{"id":987510914,"date":"2023-06-17T11:00:52","date_gmt":"2023-06-17T09:00:52","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?post_type=project&p=987510914"},"modified":"2026-07-17T14:18:49","modified_gmt":"2026-07-17T12:18:49","slug":"cognitive-agent","status":"publish","type":"project","link":"https:\/\/kawaruconsulting.com\/en\/agente-ia-agentes-cognitivos\/","title":{"rendered":"AI Agent \u2013 Cognitive Agents"},"content":{"rendered":"
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\n\t\t\t\t\tDigital Transformation<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t
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AI Agent - Cognitive Agents<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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When technology works well, it disappears.<\/p>

A cognitive agent can resolve doubts, manage incidents, and provide help to anyone in seconds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest more information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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High Satisfaction<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Achieve an intuitive, immediate and decisive support experience, perceived as "almost human" and of high quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Time reduction<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Our AI Agent automates Level 1 processes to streamline initial support and escalation of common incidents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Scaling optimization<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Our solution ensures that, when necessary, the transfer to a CAU ICT technician is smooth, contextualized, and efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Optimal FAQ Management<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Answering frequently asked questions with precise responses, using RAG to consult the knowledge base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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User authentication<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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User identification based on their active session in the corporate system, allowing for personalized and secure interaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ticket Management<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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The AI solution's ticket management system allows you to easily perform all necessary actions: creation, cancellation, reopening, status inquiry, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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Account management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The agent can perform actions on user accounts according to the defined permissions:<\/p>

  • Account creation (authorized roles).<\/li>
  • Unlocking users.<\/li>
  • Password reset.<\/li>
  • Deleting accounts (authorized roles).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Natural language queries - Advantages<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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    • HE democratizes and brings access closer<\/strong> to technology by promoting more intuitive interaction.<\/li><\/ul>
      \u00a0<\/div>
      • It is not required<\/strong> To learn complex programming languages, specific code or syntax, simply speak or write with everyday words.<\/li><\/ul>
        • Elderly Efficiency and Productivity<\/strong>It automates repetitive tasks and speeds up information retrieval, freeing up time for strategic tasks.<\/li><\/ul>
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          • Error Reduction:<\/strong>\u00a0By interpreting the intention behind a phrase, AI reduces errors stemming from technical misunderstandings or incorrect syntax.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Data protection and security<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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            The solution has been designed in strict compliance with European regulations (GDPR) and the security principles of public administration.<\/p>

            • The data is processed in an aggregated and anonymized manner.<\/li>
            • No personal data is handled and no person can be identified<\/li>
            • Access is limited to authorized profiles<\/li>
            • Traceability and auditing of all queries is guaranteed.<\/li>
            • The environments are isolated and communications are secure.<\/li>
            • Total data governance, including both the sources used by the agent and the conditions<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              Example of a query<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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              \u201cMy Wi-Fi isn't working.<\/em>.\u201d<\/p>

              \u201cHow and where can I change my password?<\/em>.\u201d<\/p>

              \u201cWhat are the public holidays this school year?<\/em>\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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              WE ARE EXPERTS<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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              Our projects speak for themselves.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              An example of how it is being used<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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              The Valencian Regional Government's Department of Education is using this AI-powered Cognitive Agent to resolve doubts, manage incidents, and offer level 1 support to members (teachers and non-teaching staff) of the Community's education sector.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              \n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              A cognitive agent can resolve doubts, manage incidents, and help anyone in seconds.<\/p>","protected":false},"featured_media":987511215,"template":"","meta":{"_acf_changed":false},"project_category":[146],"class_list":["post-987510914","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-transformacion-digital"],"acf":[],"yoast_head":"\nAgente IA - Agentes Cognitivos - Servicios de consultoría de empresas y administraciones públicas<\/title>\n<meta name=\"description\" content=\"Un agente cognitivo puede resolver dudas, gestionar incidencias y ayudar a cualquier persona en segundos\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kawaruconsulting.com\/en\/ai-agent-cognitive-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agente IA - 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