{"id":987507879,"date":"2025-09-09T21:23:26","date_gmt":"2025-09-09T19:23:26","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?p=987507578"},"modified":"2025-09-09T21:23:26","modified_gmt":"2025-09-09T19:23:26","slug":"the-aoc-promotes-digital-citizen-services-with-ovac","status":"publish","type":"post","link":"https:\/\/kawaruconsulting.com\/en\/la-aoc-impulsa-la-atencion-ciudadana-digital-con-ovac\/","title":{"rendered":"The AOC promotes digital citizen services with OVAC"},"content":{"rendered":"<p>The <strong>Open Administration of Catalonia (AOC)<\/strong> has begun the implementation of <strong>Virtual Citizen Service Office (OVAC)<\/strong>, a solution developed by our partner <strong>Councilbox<\/strong>, with the strategic support of <strong>Kawaru Consulting<\/strong>.<\/p>\n<p>This new communication channel will allow the citizens of Catalonia to interact with public administrations in a <strong>safe, accessible and efficient<\/strong>, without the need for physical travel. OVAC offers advanced features such as:<\/p>\n<ul>\n<li><strong>Certified video calls<\/strong> for personalized attention.<\/li>\n<li><strong>Automated appointment management<\/strong>.<\/li>\n<li><strong>Secure exchange of documents<\/strong>.<\/li>\n<li><strong>Identity verification<\/strong> through different certified means.<\/li>\n<li><strong>Advanced electronic signature<\/strong> and complete traceability of the process.<\/li>\n<\/ul>\n<p>The initiative is part of the AOC&#039;s commitment to the <strong>digital transformation of the Catalan public sector<\/strong>, promoting more agile, collaborative and people-centered administrations.<\/p>\n<p>At Kawaru Consulting, we celebrate this collaboration as a firm step towards a <strong>a more approachable, modern and humane administration<\/strong>, which puts technology at the service of the citizens.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Open Administration of Catalonia (AOC) has begun implementing the Virtual Citizen Service Office (OVAC), a solution developed by our partner Councilbox, with strategic support from Kawaru Consulting.<\/p>","protected":false},"author":1,"featured_media":987507596,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18,13],"tags":[83,80,87],"class_list":["post-987507879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","category-proyectos","tag-atencion-ciudadana","tag-innovacion","tag-videoatencion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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