{"id":987511133,"date":"2026-05-26T11:18:27","date_gmt":"2026-05-26T09:18:27","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?p=987511133"},"modified":"2026-05-31T11:19:29","modified_gmt":"2026-05-31T09:19:29","slug":"la-giss-guardonada-per-autelsi","status":"publish","type":"post","link":"https:\/\/kawaruconsulting.com\/ca\/la-giss-galardonada-por-autelsi\/","title":{"rendered":"La GISS guardonada per Autelsi"},"content":{"rendered":"
\n

La Ger\u00e8ncia d'Inform\u00e0tica de la Seguretat Social (GISS) ha estat reconeguda per la seva innovaci\u00f3 a l'atenci\u00f3 ciutadana. A Kawaru Consulting ens enorgulleix haver estat una pe\u00e7a en el desenvolupament d'aquest projecte de refer\u00e8ncia nacional juntament amb grans l\u00edders tecnol\u00f2gics.<\/b><\/p>\n

Un reconeixement a la innovaci\u00f3 i la transformaci\u00f3 digital p\u00fablica<\/h2>\n

Estem de celebraci\u00f3! La Ger\u00e8ncia d'Inform\u00e0tica de la Seguretat Social (GISS)<\/b> ha rebut un prestigi\u00f3s guard\u00f3 atorgat per Autelsi<\/b>(Associaci\u00f3 Espanyola d'Usuaris de Telecomunicacions i de la Societat de la Informaci\u00f3). Aquest premi reconeix l'\u00e8xit del Projecte ISAC<\/b>, una iniciativa pionera que transforma la relaci\u00f3 de l'administraci\u00f3 p\u00fablica amb el ciutad\u00e0.<\/p>\n

A Kawaru Consulting <\/b>hem tingut l'honor de participar activament en aquest desplegament, aportant la nostra experi\u00e8ncia en consultoria i transformaci\u00f3 digital per fer realitat una plataforma que ja \u00e9s un referent a tot l'Estat.<\/p>\n

Projecte ISAC: la plataforma omnicanal m\u00e9s gran de l'Estat<\/h2>\n

El Projecte ISAC no \u00e9s nom\u00e9s un cas d\u00e8xit tecnol\u00f2gic; \u00e9s el projecte d'atenci\u00f3 ciutadana omnicanal implementat actualment a Espanya<\/b>. El seu objectiu principal \u00e9s enderrocar barreres i millorar l'accessibilitat, permetent als ciutadans interactuar amb la Seguretat Social de manera eficient, \u00e0gil i multicanal.<\/p>\n

Els pilars de l'\u00e8xit del projecte:<\/h3>\n
    \n
  • \n

    Resultats demostrats:<\/b>Els indicadors confirmen una millora dr\u00e0stica en lefici\u00e8ncia i la satisfacci\u00f3 de lusuari.<\/p>\n<\/li>\n

  • \n

    Omnicanalitat real:<\/b>Integraci\u00f3 de canals per a una atenci\u00f3 fluida i sense friccions.<\/p>\n<\/li>\n

  • \n

    Escalabilitat:<\/b>Una arquitectura robusta capa\u00e7 de donar suport a milions de ciutadans.<\/p>\n<\/li>\n<\/ul>\n

    \n

    \u00abAquest premi no fa sin\u00f3 confirmar el que ja sab\u00edem: quan hi ha talent, visi\u00f3 compartida i equips compromesos, els resultats parlen per ells mateixos\u00bb.\u00bb<\/p>\n<\/blockquote>\n

    El poder de les aliances estrat\u00e8giques i el Co-working tecnol\u00f2gic<\/h2>\n

    El veritable motor darrere del Projecte ISAC ha estat una col\u00b7laboraci\u00f3 multisectorial sense precedents. A Kawaru Consulting sumem forces amb el nostre partner<\/i>estrat\u00e8gic Councilbox<\/b>, integrant la seva innovadora soluci\u00f3 OVAC<\/b>(Oficina Virtual d'Atenci\u00f3 al Ciutad\u00e0).<\/p>\n

    A m\u00e9s, hem treballat colze a colze amb alguns dels majors referents de la ind\u00fastria tecnol\u00f2gica global:<\/p>\n\n\n\n\n\n\n\n\n\n
    Partner \/ Col\u00b7laborador<\/strong><\/td>\nRol \/ Aportaci\u00f3 a l'ecosistema<\/strong><\/td>\n<\/tr>\n<\/thead>\n
    Kawaru Consulting & Councilbox<\/b><\/span><\/td>\nImplementaci\u00f3 i tecnologia OVAC \ud83e\udd1d<\/span><\/td>\n<\/tr>\n
    Salesforce<\/b><\/span><\/td>\nGesti\u00f3 de la relaci\u00f3 amb el ciutad\u00e0 (CRM) i omnicanalitat<\/span><\/td>\n<\/tr>\n
    Minsait<\/b><\/span><\/td>\nConsultoria estrat\u00e8gica i integraci\u00f3 de sistemes<\/span><\/td>\n<\/tr>\n
    IBM<\/b><\/span><\/td>\nServeis de gesti\u00f3 de projecte<\/span><\/td>\n<\/tr>\n
    Odigo<\/b><\/span><\/td>\nSolucions de contact center al n\u00favol (CCaaS)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Aquesta alian\u00e7a \u00e9s l'exemple perfecte del que es pot assolir quan els millors actors del sector s'uneixen amb un objectiu com\u00fa: posar la tecnologia al servei de les persones.<\/p>\n

    Un orgull compartit: \u00a1Enhorabona a tot l'equip!<\/h2>\n

    Aquest reconeixement d'Autelsi pertany a cadascuna de les persones, els equips i els professionals que han posat la seva energia, dedicaci\u00f3 i talent per convertir el Projecte ISAC en una realitat tangible.<\/p>\n

    Des de Kawaru Consulting<\/b>volem traslladar la nostra m\u00e9s sincera enhorabona a la GISS<\/b>, aix\u00ed com als nostres companys de viatge: Councilbox, Salesforce, Minsait, IBM i Odigo<\/b>.<\/p>\n

    Continuem impulsant el futur digital! \ud83d\ude80\u2728<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    La Gerencia de Inform\u00e1tica de la Seguridad Social (GISS) ha sido reconocida por su innovaci\u00f3n en la atenci\u00f3n ciudadana. En Kawaru Consulting nos enorgullece haber sido pieza \u00a0en el desarrollo de este proyecto de referencia nacional junto a grandes l\u00edderes tecnol\u00f3gicos. Un reconocimiento a la innovaci\u00f3n y la transformaci\u00f3n digital p\u00fablica \u00a1Estamos de celebraci\u00f3n! La […]<\/p>\n","protected":false},"author":6,"featured_media":987511134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[83,132,104,181],"class_list":["post-987511133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proyectos","tag-atencion-ciudadana","tag-equipo","tag-proyecto","tag-transformacion"],"acf":[],"yoast_head":"\nLa GISS galardonada por Autelsi - Servicios de consultoría de empresas y administraciones públicas<\/title>\n<meta name=\"description\" content=\"La GISS recibe el premio Autelsi por el Proyecto ISAC, la mayor plataforma omnicanal de atenci\u00f3n ciudadana en Espa\u00f1a.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kawaruconsulting.com\/ca\/la-giss-guardonada-per-autelsi\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La GISS galardonada por Autelsi - 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