{"id":987510592,"date":"2026-02-26T15:10:46","date_gmt":"2026-02-26T14:10:46","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?p=987510592"},"modified":"2026-04-28T12:33:38","modified_gmt":"2026-04-28T10:33:38","slug":"descobreix-el-pols-del-teu-municipi-lajuntament-de-granollers-revoluciona-lescolta-activa-amb-ia","status":"publish","type":"post","link":"https:\/\/kawaruconsulting.com\/ca\/descubre-el-pulso-de-tu-municipio-el-ayuntamiento-de-granollers-revoluciona-la-escucha-activa-con-ia\/","title":{"rendered":"Ajuntament de Granollers: Escolta activa ciutadana amb IA"},"content":{"rendered":"<div id=\"model-response-message-contentr_54d9f7f47ff37e20\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\">\n<p data-path-to-node=\"3\">A l&#039;era de la dada, el repte de les administracions no \u00e9s nom\u00e9s recollir informaci\u00f3, sin\u00f3 saber qu\u00e8 fer-ne. Sota aquesta premissa, <b data-path-to-node=\"3\" data-index-in-node=\"143\">Kawaru Consulting<\/b> va patrocinar al <b data-path-to-node=\"3\" data-index-in-node=\"177\">XVI Congr\u00e9s CNIS<\/b> un taller pr\u00e0ctic que ha marcat un abans i un despr\u00e9s a la gesti\u00f3 municipal: <b data-path-to-node=\"3\" data-index-in-node=\"276\">\u00abPregunta-li a la IA: Descobreix el pols de la teva ciutat en segons\u00bb<\/b>.<\/p>\n<p data-path-to-node=\"4\">El taller, protagonitzat pel <b data-path-to-node=\"4\" data-index-in-node=\"32\">Ajuntament de Granollers<\/b>, un dels clients estrat\u00e8gics de Kawaru, va servir per presentar un projecte innovador que ja est\u00e0 transformant com el consistori ent\u00e9n i respon a les necessitats dels seus ve\u00efns.<\/p>\n<h3 data-path-to-node=\"5\">Xavier Iniesta: Liderant la implementaci\u00f3 real<\/h3>\n<p data-path-to-node=\"6\">La sessi\u00f3 va ser desenvolupada per <b data-path-to-node=\"6\" data-index-in-node=\"31\">Xavier Iniesta<\/b>, Director de Transformaci\u00f3 Digital i OAC (Oficina d&#039;Atenci\u00f3 a la Ciutadania) de l&#039;Ajuntament de Granollers i pe\u00e7a clau en el desplegament tecnol\u00f2gic d&#039;aquest projecte. Amb un enfocament 100% pr\u00e0ctic (hands-on), Iniesta va demostrar com la Intel\u00b7lig\u00e8ncia Artificial permet processar milers d&#039;interaccions ciutadanes, queixes, suggeriments i dades de serveis p\u00fablics per obtenir conclusions executives en temps r\u00e8cord.<\/p>\n<blockquote data-path-to-node=\"7\">\n<p data-path-to-node=\"7,0\"><i data-path-to-node=\"7,0\" data-index-in-node=\"0\">\u00abJa no es tracta de llegir informes de cent p\u00e0gines al final del mes. Es tracta de preguntar a la IA qu\u00e8 preocupa els ciutadans avui, a les nou del mat\u00ed, i obtenir una resposta precisa basada en evid\u00e8ncies\u00bb<\/i>, va explicar Iniesta durant el taller.<\/p>\n<\/blockquote>\n<h3 data-path-to-node=\"8\">Granollers: Un model de \u00abSmart City\u00bb que escolta<\/h3>\n<p data-path-to-node=\"9\">L&#039;Ajuntament de Granollers es posiciona amb aquest projecte a l&#039;avantguarda de la <b data-path-to-node=\"9\" data-index-in-node=\"83\">administraci\u00f3 proactiva<\/b>. Durant el taller, es van mostrar casos d&#039;\u00fas reals on la IA de Kawaru analitza el \u00absentiment\u00bb de la ciutat i categoritza autom\u00e0ticament les demandes ciutadanes i permet als gestors p\u00fablics prendre decisions informades en q\u00fcesti\u00f3 de segons.<\/p>\n<p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">El m\u00e9s destacat del taller patrocinat per Kawaru:<\/b><\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">An\u00e0lisi a Temps Reial:<\/b> La capacitat de creuar fonts de dades heterog\u00e8nies per detectar tend\u00e8ncies emergents als barris de Granollers.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Democratitzaci\u00f3 de la Dada:<\/b> Com a eines complexes d&#039;IA es tornen accessibles per a t\u00e8cnics i pol\u00edtics a trav\u00e9s d&#039;interf\u00edcies conversacionals senzilles (\u00abPregunta-li a la IA\u00bb).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Efici\u00e8ncia Operativa:<\/b> La reducci\u00f3 dr\u00e0stica del temps dedicat a la classificaci\u00f3 i el resum d&#039;informaci\u00f3 no estructurada.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"13\">El comprom\u00eds de Kawaru: Projectes que funcionen<\/h3>\n<p data-path-to-node=\"14\">Per a Kawaru Consulting, l&#039;\u00e8xit d&#039;aquest taller \u00e9s el reflex de la nostra filosofia: <b data-path-to-node=\"14\" data-index-in-node=\"84\">no venem tecnologia, implementem solucions<\/b>. Veure un dels nostres clients l\u00edders, com l&#039;Ajuntament de Granollers, explicar els beneficis tangibles de la nostra col\u00b7laboraci\u00f3 \u00e9s el millor aval de la nostra feina.<\/p>\n<p data-path-to-node=\"15\">La sala del taller va registrar una participaci\u00f3 molt activa, amb responsables d&#039;altres municipis interessats a replicar el model d&#039;\u00e8xit de Granollers per millorar-ne la capacitat de resposta ciutadana.<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>En la era del dato, el reto de las administraciones no es solo recoger informaci\u00f3n, sino saber qu\u00e9 hacer con ella. Bajo esta premisa, Kawaru Consulting patrocin\u00f3 en el XVI Congreso CNIS un taller pr\u00e1ctico que ha marcado un antes y un despu\u00e9s en la gesti\u00f3n municipal: \u00abPreg\u00fantale a la IA: Descubre el pulso de [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":987510593,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[161,160,74],"class_list":["post-987510592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proyectos","tag-escucha-activa","tag-flujos-de-ciudadanos","tag-inteligencia-artificial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ayuntamiento de Granollers: Escucha activa ciudadana con IA - Servicios de consultor&iacute;a de empresas y administraciones 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