{"id":4661,"date":"2023-06-19T14:00:25","date_gmt":"2023-06-19T12:00:25","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?p=4661"},"modified":"2023-06-19T14:00:25","modified_gmt":"2023-06-19T12:00:25","slug":"la-ia-es-una-eina-funcional-que-es-pot-implementar-per-millorar-la-gestio-interna-i-externa-dins-dels-negocis","status":"publish","type":"post","link":"https:\/\/kawaruconsulting.com\/ca\/la-ia-es-una-herramienta-funcional-que-se-puede-implementar-para-mejorar-la-gestion-interna-y-externa-dentro-de-los-negocios\/","title":{"rendered":"El Diari Financer explica les nostres solucions per millorar latenci\u00f3 ciutadana"},"content":{"rendered":"<p><span style=\"color: #333333; font-size: 30px;\">Solucions de la IA per millorar l&#039;atenci\u00f3 ciutadana<\/span><\/p>\n<p>Avui dia, la IA \u00e9s una eina funcional que es pot implementar per millorar la gesti\u00f3 interna i externa dins dels negocis.<\/p>\n<p>Des de Kawaru Consulting es fan projectes relacionats amb les solucions digitals, especialment per a l&#039;atenci\u00f3 al ciutad\u00e0, amb el rerefons de digitalitzar certs processos i facilitar les necessitats dels ciutadans. Per aquest motiu, apliquen una IA especialitzada en\u00a0<strong><em>language model<\/em><\/strong>\u00a0o Model de Llenguatge (LLM), que serveix per processar i analitzar text des del reconeixement de paraules i gram\u00e0tica fins a comprendre significats sobre el context que s&#039;utilitza el llenguatge.<\/p>\n<h3>6 solucions de la intel\u00b7lig\u00e8ncia artificial de per a l&#039;atenci\u00f3 ciutadana<\/h3>\n<p><strong>Assist\u00e8ncia a l&#039;agent:<\/strong>\u00a0Una LLM pot proporcionar assist\u00e8ncia en temps real als agents de\u00a0<em>call center<\/em>, responent preguntes sobre procediments, pol\u00edtiques, productes i altres aspectes relacionats amb el servei al client, cosa que millora l&#039;efici\u00e8ncia en la resoluci\u00f3 de problemes.<\/p>\n<p><strong>Respostes a preguntes freq\u00fcents:<\/strong>\u00a0Una LLM personalitzada pot respondre autom\u00e0ticament a les consultes m\u00e9s comunes dels clients, fent servir una base de coneixement pr\u00e8viament entrenada. Aix\u00f2 redueix la c\u00e0rrega de treball dels agents i agilitza latenci\u00f3 al client.<\/p>\n<p><strong>Generaci\u00f3 de guions de trucades:<\/strong>\u00a0Una LLM pot ajudar en la creaci\u00f3 de guions de trucades per als agents de<em>\u00a0call center<\/em>. Analitzant la naturalesa del problema o consulta del client, la LLM proporciona suggeriments sobre com manejar la trucada, quines preguntes fer i quina informaci\u00f3 brindar, cosa que millora la qualitat de les interaccions amb els clients.<\/p>\n<p><strong>Monitoritzaci\u00f3 i an\u00e0lisi de trucades:<\/strong>\u00a0Una LLM pot analitzar en temps real o retrospectivament transcripcions i enregistraments de trucades. En detectar paraules clau, emocions i patrons ling\u00fc\u00edstics, s\u201favalua la qualitat del servei, s\u201fidentifiquen \u00e0rees de millora i es brinda retroalimentaci\u00f3 als agents.<\/p>\n<p><strong>Identificaci\u00f3 de trucades problem\u00e0tiques:<\/strong>\u00a0Una LLM entrenada pot recon\u00e8ixer trucades problem\u00e0tiques, com a clients insatisfets o situacions d&#039;emerg\u00e8ncia, i dirigir-les als agents m\u00e9s capacitats per manejar-les, prioritzant adequadament aquestes situacions.<\/p>\n<p><strong>Automatitzaci\u00f3 de tasques de rutina:<\/strong>\u00a0Una LLM pot realitzar tasques de rutina, com ara verificar l&#039;estat d&#039;una sol\u00b7licitud, actualitzar informaci\u00f3 del client o fer accions senzilles de servei al client. Aix\u00f2 allibera temps per als agents, els quals poden enfocar-se en consultes m\u00e9s complexes i de m\u00e9s valor.<\/p>\n<p><a href=\"https:\/\/kawaruconsulting.com\/ca\/ens-sumem-a-la-intel%c2%b7ligencia-artificial-amb-dezzai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kawaru Consulting treballa amb Dezzai<\/a>, una empresa l\u00edder especialitzada en Intel\u00b7lig\u00e8ncia Artificial Sem\u00e0ntica. Aquesta empresa est\u00e0 considerada una de les m\u00e9s importants sobre aquest camp a Espanya i Europa.\u00a0<strong>El que aconsegueixen \u00e9s estructurar i transformar les dades (text de qualsevol mena, v\u00eddeo o imatge 2D\/3D) en informaci\u00f3 de valor per ajudar a tenir una presa de decisions m\u00e9s objectiva.<\/strong><\/p>\n<h3>Avantatges de fer servir la proposta de Dezzai com a eina de treball<\/h3>\n<p><strong>Especialitzaci\u00f3 i entrenament en domini espec\u00edfic:<\/strong>\u00a0La tecnologia permet dissenyar i entrenar una LLM espec\u00edficament per a un domini de coneixement, cosa que li brinda un nivell m\u00e9s profund i especialitzat en aquest camp. Aix\u00f2 resulta en respostes m\u00e9s precises i rellevants dins aquest domini en particular.<\/p>\n<p><strong>Adaptabilitat:<\/strong>\u00a0Quan \u00e9s personalitzada, una LLM pot adaptar-se a les necessitats i requisits espec\u00edfics d&#039;un usuari o organitzaci\u00f3. Pot ser entrenada amb dades pr\u00f2pies, incloent terminologia especialitzada o argot del domini, cosa que millora la seva capacitat per comprendre i generar contingut rellevant en aquest context.<\/p>\n<p><strong>Control i seguretat:<\/strong>\u00a0En entrenar i allotjar el model de LLM a l&#039;organitzaci\u00f3, s&#039;obt\u00e9 un control m\u00e9s gran sobre el model i les dades utilitzades per al seu entrenament. Aix\u00f2 \u00e9s especialment important en escenaris que requereixen mesures de seguretat i confidencialitat de la informaci\u00f3. En mantenir les dades en un entorn controlat, es garanteix el compliment de les regulacions de privadesa i seguretat.<\/p>\n<p><strong>Menor cost:<\/strong>\u00a0Utilitzar un model personalitzat pot resultar m\u00e9s rendible a mitj\u00e0 i llarg termini en comparaci\u00f3 de l&#039;\u00fas continu de tecnologies SAAS com ChatGPT. Si s&#039;utilitza el model de llenguatge amb freq\u00fc\u00e8ncia i en grans volums, tenir-lo a la pr\u00f2pia infraestructura ajuda a reduir costos en comparaci\u00f3 amb l&#039;\u00fas recurrent de serveis externs.<\/p>\n<div class=\"elementor-element elementor-element-baa6cfa elementor-widget elementor-widget-theme-post-content\" data-id=\"baa6cfa\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n<div class=\"elementor-widget-container\">\n<p>Finalment, cal ser conscients que cada dia l\u00fas daquest tipus de tecnologies \u00e9s i ser\u00e0 m\u00e9s accessible. Per aix\u00f2, \u00e9s molt important familiaritzar-se amb aquest tipus de ferramentes per arribar a una digitalitzaci\u00f3 m\u00e9s \u00f2ptima sobre el treball i aconseguir m\u00e9s rendibilitat en tots els aspectes.<\/p>\n<\/div>\n<\/div>\n<p><a href=\"https:\/\/diariofinanciero.com\/soluciones-de-la-ia-para-mejorar-la-atencion-ciudadana\/\">Fes click per llegir l&#039;article original<\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Soluciones de la IA para mejorar la atenci\u00f3n ciudadana Hoy en d\u00eda, la IA es una herramienta funcional que se puede implementar para mejorar la gesti\u00f3n interna y externa dentro de los negocios. Desde\u00a0Kawaru Consulting\u00a0se realizan proyectos relacionados con las soluciones digitales, especialmente para la atenci\u00f3n al ciudadano, con el trasfondo de digitalizar ciertos procesos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4662,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24,27],"tags":[],"class_list":["post-4661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulo","category-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>El Diario Financiero explica nuestras soluciones para mejorar la atenci\u00f3n ciudadana - Servicios de consultor&iacute;a de empresas y administraciones p&uacute;blicas<\/title>\n<meta name=\"description\" content=\"la IA es una herramienta funcional que se 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