{"id":372316,"date":"2025-03-27T08:53:34","date_gmt":"2025-03-27T07:53:34","guid":{"rendered":"https:\/\/kawaruconsulting.com\/?p=372316"},"modified":"2025-03-27T08:53:34","modified_gmt":"2025-03-27T07:53:34","slug":"presentacio-ovac-dana-cnis2025","status":"publish","type":"post","link":"https:\/\/kawaruconsulting.com\/ca\/presentacion-ovac-dana-cnis2025\/","title":{"rendered":"Presentem l'Oficina Virtual d'Atenci\u00f3 Ciutadana de la Generalitat Valenciana a CNIS"},"content":{"rendered":"

L'Oficina Virtual d'Atenci\u00f3 Ciutadana (OVAC-DANA), desenvolupada espec\u00edficament per oferir assist\u00e8ncia no presencial i per videoconfer\u00e8ncia a les persones afectades per la riuada del 29 d'octubre passat, ha at\u00e8s m\u00e9s de 2.000 persones afectades per la dona en nom\u00e9s tres mesos.<\/p>\n

Aix\u00ed ho ha destacat el director general de Tecnologies de la Informaci\u00f3 i les Comunicacions, Javier Balfag\u00f3n, durant la seva participaci\u00f3 a la XV edici\u00f3 del Congr\u00e9s Nacional d'Innovaci\u00f3 i Serveis P\u00fablics (CNIS), que se celebra a Madrid, per exposar les \u00faltimes millores de la Generalitat en serveis a la ciutadania.<\/p>\n

El responsable de les TIC a la Generalitat ha incidit que, davant d'una situaci\u00f3 extrema com la que es va viure el mes d'octubre passat, la DGTIC \u201cva oferir solucions urgents amb les eines tecnol\u00f2giques amb qu\u00e8 ja compt\u00e0vem, per\u00f2 en alguns casos totalment imprevistos es van haver de buscar solucions ad-hoc\u201d.<\/p>\n

Segons el director general de TIC, aquesta prova \u00e9s "aquesta plataforma d'atenci\u00f3 per videoconfer\u00e8ncia que permet oferir l'assist\u00e8ncia de personal funcionari habilitat a la ciutadania per a la tramitaci\u00f3 electr\u00f2nica de les m\u00faltiples l\u00ednies d'ajuda que es van obrir despr\u00e9s de la dona".<\/p>\n

\u201c"L'OVAC-DANA", -ha continuat-, \u201dva sorgir com a resposta a una situaci\u00f3 extraordin\u00e0ria i per oferir un nou canal de comunicaci\u00f3 que ens permet\u00e9s ampliar les vies d'assist\u00e8ncia a la ciutadania. Representa, a m\u00e9s, una transformaci\u00f3 digital accessible, flexible i segura dels processos datenci\u00f3, assessoria i gesti\u00f3, de persona a persona\u00ab.<\/p>\n

El disseny de l'OVAC-DANA va anar a c\u00e0rrec de la DGTIC, dependent de la Conselleria d'Hisenda i Economia, en col\u00b7laboraci\u00f3 amb la Direcci\u00f3 General de Simplificaci\u00f3 Administrativa i el departament d'Atenci\u00f3 a la Ciutadania amb l'objectiu de facilitar el proc\u00e9s de sol\u00b7licitud d'ajudes per Internet, amb la mateixa seguretat jur\u00eddica amb qu\u00e8 compten les sol\u00b7licituds presencials, i oferir un canal de comunicaci\u00f3.<\/p>\n

Un projecte que realitzem amb la plataforma del nostre partner Councilbox i de la m\u00e0 de Telef\u00f3nica.<\/p>\n

La majoria de consultes, per m\u00f2bil<\/strong><\/p>\n

Des de la posada en marxa el mes de desembre passat, la taxa d'\u00fas de l'Oficina Virtual ha mostrat un creixement constant i significatiu. S'han registrat m\u00e9s de 2.000 peticions ateses, un 54,47 de les quals % s'ha realitzat des dels tel\u00e8fons m\u00f2bils de la ciutadania.<\/p>\n

El director general de TIC ha destacat que, des de la plataforma, la ciutadania \u201cpot accedir a tota la informaci\u00f3 i serveis que estan a la seva disposici\u00f3 per prendre les decisions oportunes a cada moment, aix\u00ed com rebre assist\u00e8ncia sense necessitat de despla\u00e7aments, la qual cosa ha resultat especialment \u00fatil per accelerar la sol\u00b7licitud de les ajudes i la resposta de la Generalitat\u201d.<\/p>\n

El Congr\u00e9s Nacional d'Innovaci\u00f3 i Serveis P\u00fablics (CNIS) on s'ha presentat aquest projecte \u00e9s un referent nacional en administraci\u00f3 electr\u00f2nica i reuneix representants del sector p\u00fablic i privat per debatre i compartir millors pr\u00e0ctiques en innovaci\u00f3, transformaci\u00f3 digital, intel\u00b7lig\u00e8ncia artificial i ciberseguretat, entre d'altres.<\/p>\n

Videotrucada assistida i segura<\/strong><\/p>\n

Segons Balfag\u00f3n, l'objectiu pel qual es va crear l'OVAC-DANA era "garantir a totes les persones l'acc\u00e9s a l'assist\u00e8ncia, des de qualsevol lloc i en qualsevol moment, eliminant les restriccions geogr\u00e0fiques i hor\u00e0ries, i facilitar-ne la tramitaci\u00f3, optimitzant els processos administratius, per reduir els temps de resposta i oferir un servei m\u00e9s \u00e0gil i efectiu a la ciutadania".<\/p>\n

La plataforma permet sol\u00b7licitar una cita assistida per videotrucada segura amb personal de l'Administraci\u00f3 i enviar la documentaci\u00f3 perqu\u00e8 el personal empleat p\u00fablic la pugui revisar i validar abans de la data programada. A m\u00e9s, totes les comunicacions registrades a trav\u00e9s de la plataforma s\u00f3n certificades, deixant evid\u00e8ncia d'enviaments, obertures i clics.<\/p>\n

Durant la citaci\u00f3, es pot realitzar el tr\u00e0mit o procediment i aportar la informaci\u00f3 i documentaci\u00f3 necess\u00e0ries, aix\u00ed com signar i acceptar consentiments, segons se sol\u00b7licite.<\/p>\n

Us deixem alguns links que comenten la presentaci\u00f3:<\/p>\n

El periodic<\/a><\/p>\n

Ministeri de transformaci\u00f3 digital<\/a><\/p>\n

Generalitat Valenciana<\/a><\/p>\n

Moltes gr\u00e0cies a Javier Balfag\u00f3n ia tot l\u00b4equip de la Generalitat Valenciana per confiar en nosaltres.<\/p>","protected":false},"excerpt":{"rendered":"

L'Oficina Virtual d'Atenci\u00f3 Ciutadana (OVAC-DANA), desenvolupada espec\u00edficament per oferir assist\u00e8ncia no presencial i per videoconfer\u00e8ncia a les persones afectades per la riuada del passat 29 d'octubre, ha at\u00e8s m\u00e9s de 2.000 persones afectades per la dona en tan sols tres mesos<\/p>","protected":false},"author":1,"featured_media":372317,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18,13],"tags":[],"class_list":["post-372316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","category-proyectos"],"acf":[],"yoast_head":"\nPresentamos la Oficina Virtual de Atenci\u00f3n Ciudadana de la Generalitat Valenciana en CNIS - Servicios de consultoría de empresas y administraciones públicas<\/title>\n<meta name=\"description\" content=\"La Oficina Virtual de Atenci\u00f3n Ciudadana (OVAC-DANA), desarrollada espec\u00edficamente para ofrecer asistencia no presencial y por videoconferencia a las personas afectadas por la riada del pasado 29 de octubre, ha atendido a m\u00e1s de 2.000 personas afectadas por la dana en tan solo tres meses\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kawaruconsulting.com\/ca\/presentacio-ovac-dana-cnis2025\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Presentamos la Oficina Virtual de Atenci\u00f3n Ciudadana de la Generalitat Valenciana en CNIS - 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